Communications Officer

Status
Full-time & Part-time positions available

Tasks & Duties
  • Monitor City of Riverside alarms and security cameras for unusual or suspicious activity.
  • Monitor telephones and radio in dispatch center.
  • Answer all incoming calls (emergency and non-emergency) and ascertain nature of calls; gather
    all necessary information to transmit or relay.
  • Dispatch for emergency responses the appropriate personnel, equipment and services
    in accordance with established operating procedures.
  • Page appropriate personnel when requested.
  • Maintain ongoing contact with responding personnel at all times and keep them informed of all
    incoming pertinent information.
  • Maintain manual and automated logs on radio and telephone communications, location of
    personnel and equipment.
  • Keep track of various information such as street closures and keep Public Safety Officers and
    other emergency personnel informed.
  • Input data to various office, department and other law enforcement agency forms and
    databases, both manual and automated (CAD, NCIC, MULES, Rejis, etc.).
  • Make postings to various reports; compile and tabulate data. Attend to paperwork assigned by your supervisor.
  • Monitor weather and broadcast flood, tornado and other warning systems.
  • Receive bond payments and prepare receipts. 
Skills
  • Effectively respond to telephone calls and radio dispatch communication.
  • Effectively and accurately communicate information orally in a clear and intelligible voice to elicit and explain information to law enforcement, medical and fire personnel, local government officials and the general public.
  • Effectively operates virtual telephone, computer equipment and a two-way radio console using keyboard and mouse, trackball or foot pedal.
  • Perform multiple tasks simultaneously such as, receive, document and disseminate information accurately in both written and oral form, enter information into and retrieve information from computer systems and read information from multiple computer screens despite considerable background noise.
  • Elicit information, quickly and accurately analyze and evaluate situations and choose an effective course of action for both emergency and non-emergency situations.
  • Maintain professionalism while handling emergency and non-emergency calls that are sensitive and may be life threatening in nature.
  • Deal effectively with a diverse range of individuals that may be emotionally upset and/or uncooperative.
  • Maintain confidentiality of all internal and external communications as appropriate.
Qualifications
  • Minimum 18 years of age (at time of appointment)
  • Possess a valid driver’s license.
  • Be a U.S. Citizen
  • High School Diploma or GED (college is preferred but not required)
  • Ability to type a minimum of 30 wpm
  • Applicants must be able to sit for extended periods
  • Applicants must be able to work in adverse weather conditions
  • Applicants must be willing and able to work rotating shifts, which include nights, weekends, holidays and overtime assignments.
Schedule
12 hour shifts that include nights, weekends, holidays, & overtime assignments.  Rotates annually.

Pay Range
$20.19 - $30.29 per hour or $42,000 - $63,000 per year
Full-time employees are eligible for full city benefits beginning 1st of month following hire.
Moving Expenses of up to $3,000 provided for full-time hires who are moving from 75 miles or further.

Selection Guidelines
Formal application, rating of education and experience, appropriate civil service testing, including written/typing/spelling testing, oral interview, background check, polygraph examination, psychological examination, drug testing, medical exam and final selection.  

Disqualifying Factors
  • The commission of a crime classified as a felony under Missouri Statute regardless of conviction status
  • Non-felony crimes and incidents involving moral turpitude may be a disqualifying factor but will be reviewed on a case-by-case basis.
  • Excessive traffic tickets
  • Conviction of a Domestic Violence related crime or the respondent of an active full order of protection.
  • Sale, distribution, supplying of narcotics (to include prescription drugs)
  • Deceit or otherwise lying in an official police investigation or administrative inquiry
  • Use or possession of any controlled substance within the last five years (Where the use or possession of that controlled substance in itself would be classified a felony under Missouri Statute)
  • Any illegal use of a controlled substance in the past two years (to include prescription drugs)
  • Any misleading or false information on the employment application
How to Apply
Click on the Apply Online link on the Career Opportunities page.  Applications may also be accompanied by an uploaded cover letter and resume.

If selected to move forward in the hiring process, you will be asked to upload the following documents.
  • Copy of your highest level of education
  • Copy of your communication/dispatching related training certificates
  • Copy of your military DD-214